Privacy Policy

1. Company Information

Legal Entity: Luneox Private Limited

Registered Address:
SY 6 B P Raju Marg
White Fields, Kothaguda
K.V. Rangareddy, Serilingampally
Hyderabad - 500084
Telangana, India

Support Email: support@luneox.com

2. Scope of This Policy

This Privacy Policy applies to:

• The Luneox website and product websites
• Our SaaS platforms and dashboards
• AI and automation systems
• APIs and integrations
• Enterprise services
• Marketing and analytics tools
• Customer support interactions

This Policy does not apply to third-party websites, platforms, or services that may integrate with the Luneox Business Suite.

3. Information We Collect

3.1 Information You Provide

We may collect information that you voluntarily provide, including:

• Name
• Email address
• Phone number
• Company information
• Billing information
• Account credentials
• Uploaded images and videos
• Logos and brand assets
• Campaign and business content
• Connected account information
• Support requests
• Feedback and communications

3.2 Automatically Collected Information

We may automatically collect:

• Device information
• Browser type
• IP address
• Usage activity and session data
• Analytics data
• Cookies and tracking information
• Log files
• Platform interaction data and performance metrics

3.3 Third-Party Platform Data

When you connect third-party accounts, we may access:

• Profile information
• Account tokens and authentication data
• Platform analytics and audience insights
• Publishing permissions
• Performance metrics and media assets

Access depends on permissions granted by you and supported by the respective platform.

4. How We Use Information

We may use collected information to:

• Provide and operate the Services
• Generate AI-powered content and insights
• Schedule, publish, and automate workflows
• Personalize user experiences
• Process payments and subscriptions
• Analyze trends and performance
• Provide customer support
• Monitor platform security and detect fraud or abuse
• Comply with legal obligations
• Improve our AI systems and product functionality
• Communicate updates, alerts, and notices

5. AI and Automated Processing

The Luneox Business Suite uses artificial intelligence, machine learning, autonomous systems, and automated processing technologies. Your uploaded content and platform data may be processed by AI systems to generate text, image, and video content, optimize workflows, analyze engagement, improve recommendations, personalize automation strategies, and enhance system performance.

AI-generated outputs may not always be accurate, unique, or error-free. Users are responsible for reviewing content before publishing or use.

6. Legal Basis for Processing

Depending on applicable laws, we process data based on:

• Your consent
• Contractual necessity
• Legitimate business interests
• Compliance with legal obligations
• Fraud prevention and security purposes

7. Cookies and Tracking Technologies

Luneox may use cookies, pixels, analytics tools, session tracking technologies, and device identifiers. These technologies help us:

• Improve platform functionality
• Analyze user behavior
• Remember preferences
• Secure user accounts
• Measure marketing performance

You may control cookies through browser settings, though disabling certain cookies may affect platform functionality.

8. Sharing of Information

We may share information with:

• Cloud infrastructure providers
• Payment processors
• Analytics providers
• AI infrastructure providers
• Third-party integrations
• Customer support providers
• Legal or regulatory authorities where required
• Professional advisors and auditors

We do not sell personal information to third parties.

9. Third-Party Services

The Luneox Business Suite may integrate with third-party platforms and services including Instagram, Facebook, LinkedIn, X (Twitter), Threads, YouTube, TikTok, Medium, Google services, payment gateways, and cloud infrastructure providers. Your use of such services remains subject to their respective privacy policies and terms. Luneox is not responsible for third-party privacy practices.

10. Data Storage and International Transfers

Data may be stored or processed:

• On servers located in India
• Through global cloud infrastructure providers
• By third-party processors outside India where necessary

By using the Services, you consent to such transfers and processing. Luneox implements commercially reasonable safeguards to protect transferred data.

11. Data Security

We implement commercially reasonable technical, administrative, and organizational security measures designed to protect information from unauthorized access, misuse, loss, disclosure, alteration, and destruction. However, no internet-based service or storage system can be guaranteed completely secure. Users are responsible for maintaining the confidentiality of their credentials.

12. Data Retention

We retain information for as long as necessary to:

• Provide Services
• Fulfill contractual obligations
• Comply with legal requirements
• Resolve disputes and enforce agreements
• Improve platform functionality

We may delete or anonymize information when it is no longer required.

13. User Rights

Subject to applicable law, users may have rights to:

• Access personal information
• Correct inaccurate information
• Request deletion of data
• Withdraw consent
• Object to processing
• Request data portability
• Restrict processing

Requests may be submitted to support@luneox.com. Luneox may require identity verification before processing requests.

14. Account Deletion

Users may request account deletion by contacting support. Upon deletion, access may be revoked, certain information may be retained where legally required, backup or archived copies may persist temporarily, and data associated with ongoing legal obligations may be retained. Generated outputs and analytics may not always be recoverable after deletion.

15. Children's Privacy

The Luneox Business Suite is intended only for users who are at least 18 years old. We do not knowingly collect information from minors. If we become aware that information from a minor has been collected, we may delete such information.

16. Marketing Communications

We may send product updates, feature announcements, promotional communications, newsletters, security alerts, and transactional communications. You may opt out of non-essential marketing communications at any time. Service-related communications may still be sent where necessary.

17. Enterprise Customers

Enterprise customers may operate under separate agreements with additional privacy, compliance, or security obligations. Where enterprise agreements conflict with this Policy, the enterprise agreement shall prevail for the applicable customer.

18. Compliance With Indian Laws

Luneox aims to comply with applicable Indian laws and regulations, including the Information Technology Act, 2000, applicable intermediary and cybersecurity rules, and the Digital Personal Data Protection Act, where applicable. Users are responsible for ensuring lawful use of uploaded content and connected platforms.

19. Changes to This Privacy Policy

Luneox reserves the right to modify this Privacy Policy at any time. Updated versions become effective upon publication. Continued use of the Services after updates constitutes acceptance of the revised terms.

20. Contact Information

For privacy, legal, or compliance-related inquiries:

Luneox Private Limited
SY 6 B P Raju Marg
White Fields, Kothaguda
K.V. Rangareddy, Serilingampally
Hyderabad - 500084
Telangana, India

Email: support@luneox.com

By using the Luneox Business Suite, you acknowledge that you have read and understood this Privacy Policy.